Uninterrupted usage and access of physically unreachable managed handheld device

ABSTRACT

Techniques for uninterrupted usage and access to physically unreachable handheld devices are provided. A physically unreachable handheld device includes an automated agent that is configured to authenticate a message received without manual intervention and to forward information from the handheld device to another remote and different handheld device.

BACKGROUND

Network connectivity and portable devices have revolutionized work andcommunication in today's modern economy. It no longer matters where someone physically resides in the world because work, communication, andinformation can flow to virtually anywhere on the globe.

Furthermore, portable devices are getting smaller, faster, and easier touse. In fact, many individuals now find their portable handheld devicesindispensable and are often lost when they are without their handhelddevices.

Conventional solutions provide mechanisms to secure portable devices.For example, existing management and software technologies can remotelyactive a self destruction process when a user reports a portablehandheld device stolen or lost. This provides security by ensuring thatthe device is wiped clean of information that belongs to the user thatlost the device or had the device stolen.

But, very few solutions exist when a user has not had a devicelost/stolen. This occurs when a user forgets his/her handheld device butknows that it is secure and not lost. For example, a user may go on abusiness trip or be away from home and realize that the user's handhelddevice was left back at home or in the office. The user may need to dowork or may need some vital information. Furthermore, the user may beexpecting an important phone call and without the device there is littlechance that the user can receive that call.

The user may need contact information, calendar information, documents,email, phone calls, etc. All this information would normally beinstantly accessible to the user if the user was in physical possessionof his/her handheld device.

Moreover, the situation where a user forgets his/her handheld device athome or the office is a far more frequent and likely scenario then theuser actually losing or having the device stolen.

Thus, techniques are needed for uninterrupted usage and access toportable handheld devices when those devices are not physically in thepossession of their owners.

SUMMARY

In various embodiments, techniques for uninterrupted usage and access tophysically unreachable handheld devices are provided. More specifically,and in an embodiment, a method is provided for usage and access to aphysically unreachable handheld device. The method processes withoutmanual intervention on a portable handheld device. Specifically, a textmessage is automatically detected. The text message has a predefinedformat with a predefined content, and the text message is alsoidentified as being received from a remote and different device. Thepredefined content is verified. Next, a secret is sent to an emailaddress that is associated with an owner of the portable handhelddevice. Then, the secret is received in a second text message from theremote and different device; the second text message in the predefinedformat and the secret is verified. Finally, a predefined policy isinstituted to forward information from the portable handheld device tothe remote and different device.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a diagram of a method for usage and access to a physicallyunreachable handheld device, according to an example embodiment.

FIG. 2 is a diagram of another method for usage and access to aphysically unreachable handheld device, according to an exampleembodiment.

FIG. 3 is a diagram of a remote handheld device access system, accordingto an example embodiment.

FIG. 4 is a diagram of portable digital phone configured to process themethods depicted in the FIGS. 1 and/or 2, according to an exampleembodiment.

DETAILED DESCRIPTION

A “portable handheld device” includes a digital phone, a personaldigital assistant (PDA), or a combination of digital phone and PDAdevice. A “remote portable handheld device” is also a digital phone, aPDA, or a combination of digital phone and PDA device.

The remote portable handheld device communicates with the portablehandheld device over a wireless communication service provider network,such as but not limited to AT&T®, T-Mobile®, Verizon®, and others. Thecommunication between the remote portable handheld device and theportable handheld device occurs via a messaging service, such as ShortMessage Service (SMS) protocol, Instant Message (IM), email, etc.

The term “information” includes text messages, phone calls, call logs,text message logs, instant messages, instant message logs, calendardata, contact data, documents, task data, music, audio files, videos,pictures, and other types of content that can exists on a digital phoneand/or PDA.

Various embodiments of this invention can be implemented as softwareinstructions on phones and/or PDA's where those phones or PDA's areconfigured to execute the software.

It is within this context, that various embodiments of the invention arenow presented with reference to the FIGS. 1-4.

FIG. 1 is a diagram of a method 100 for usage and access to a physicallyunreachable handheld device, according to an example embodiment. Themethod 100 (hereinafter “remote handheld access service”) is implementedas instructions in a machine-accessible and computer-readable storagemedium. The instructions when executed by a machine (portable handhelddevice, digital phone, combined phone and PDA), which is configured toprocess the remote handheld access service, perform the processingdepicted in FIG. 1. The remote handheld access service is alsooperational over a network. The network may be accessible viaconnections that are wired, wireless, or a combination of wired andwireless.

Again, the remote handheld access service processes on a portablehandheld device, such as a digital phone and/or PDA. The remote handheldaccess service is entirely automated and is processed without any manualintervention on the portable handheld device.

Also, the portable handheld device is physically unreachable from itsowner. This can occur for a variety of reasons, such as but not limitedto, the owner leaving home without it or leaving the office without it.The portable handheld device is on but not in the possession of theowner and cannot be readily accessed.

At 110, the remote handheld access service automatically detects a textmessage. The text message has a predefined format with a predefinedcontent. The text message is also received from a remote and differenthandheld device (RD). Here, the owner may borrow another handheld deviceor may have another handheld device and uses this device as the RD tosend the text message in the predefined format and with the predefinedcontent.

The predefined content basically activates the remaining processing ofthe remote handheld access service. So, the remote handheld accessservice scans the content of incoming text messages to the portablehandheld device (PHD) and when it encounters the predefined format withthe predefined content, the remaining processing takes place. It is alsonoted that the PHD acquires the network address or phone number of thesender of that text message (by virtue of the RD contacting the PHD viaa text message), which is the RD. Thus, the remote handheld accessservice can communicate back with that RD automatically and, as statedabove, without manual intervention of any user.

According to an embodiment, at 111, the remote handheld access servicerecognizes the predefined content as an email address (discussed belowwith reference to the processing at 130). The email address is one thatwas registered on the PHD by an owner of the PHD. That is, the ownerusing the PHD registers the email address with the remote handheldaccess service that processes on the PHD.

As an example, the predefined format may be the email address enclosedin characters, such as “<<email_address>>.” It is recognized that anyspecial character or set of characters that enclose the email address orpredefined content can be used when the remote handheld access serviceis configured to recognize this predefined format and predefinedcontent.

At 120, the remote handheld access service verifies the predefinedcontent. In other words, the remote handheld access service checks tosee if the email address is registered and known to the remote handheldaccess service and if it is, then the predefined content is verified.

At 130, the remote handheld access service sends a secret to the emailaddress of the owner of the PHD. The secret is some code or string ofcharacters that is generated or provided by the remote handheld accessservice.

According to an embodiment, at 131, the remote handheld access servicerandomly generates the secret before the secret is sent. So, it is to benoted that FIG. 1 does not impart a sequential ordering since the secretis randomly generated before it is in fact sent. FIG. 1 is presented forpurposes of illustration of various aspects of the remote handheldaccess service.

In some situations, the remote handheld access service can send a set ofinstructions or steps to take to the email address. This may be multiplesteps that need to be taken by the owner. For example, the steps in theemail may say text back the secret and make a phone call from the RD tothe PHD and do these two steps in a particular predefined order.

At 140, the remote handheld access service receives the secret in asecond text message from the RD, where the second text message is in thesame predefined format that the first or original text message wasreceived in.

At 150, the remote handheld access service verifies the secret. Hereagain, this may be verifying multiple steps that were provided via thesecret to the email address of the owner. Alternatively, this may be asimple compare to see that the second text message is in the predefinedformat and includes the secret or code.

At 160, the remote handheld access service institutes a predefinedpolicy to forward information from the PHD to the RD.

In an embodiment, at 161, the remote handheld access service forwardsvoice calls that are subsequently received on the PHD to the RD inresponse to the predefined policy. So, the predefined policy states thatthe remote handheld access service is to forward calls received to theRD. In some cases, a third text message can be sent in the predefinedformat instructing the remote handheld access service to turn off thecall forwarding to the RD.

In another situation, at 162, the remote handheld access serviceforwards one or more of a variety of information in response to thepredefined policy to the RD. This information can include one or more ofthe following: a voice call log for voice calls received on the PHD, acontact list for contacts included on the PHD, and a text message logfor text messages received on the PHD.

In still another case, at 163, the remote handheld access serviceretrieves a specific document on the PHD to forward to the RD. Here, anidentifier for the specific document is included with the secret and thesecond text message.

In yet another circumstance, at 164, the remote handheld access serviceretrieves status information on the PHD to the RD. This can occur withan instruction for retrieving the status information that is includedwith the secret and the second text message.

FIG. 2 is a diagram of another method 200 for usage and access to aphysically unreachable handheld device, according to an exampleembodiment. The method 200 (hereinafter “handheld device accessservice”) is implemented as instructions in a machine-accessible andcomputer-readable storage medium. The instructions when executed by amachine (handheld device, processor, etc.), which is configured toprocess the handheld device service, perform the processing depicted inFIG. 2. The handheld device service is also operational over andprocesses within a network. The network may be accessed via connectionsthat are wired, wireless, or a combination of wired and wireless.

The handheld device service presents another and in some ways anenhanced perspective of the remote handheld access service, which wasdiscussed above with reference to the method 100 of the FIG. 1.

At 210, the handheld device service receives a message from a remoteportable handheld device.

In an embodiment, at 211, the handheld device service receives themessage as a text message via a Short Message Service (SMS) protocolover a wireless carrier communication service provider network.

Continuing with the embodiment at 211 and at 212, the handheld deviceservice recognizes the remote handheld device as a remote digital phone(type of RD) that is operated by an owner of the portable handhelddevice (PHD). Alternatively, the remote handheld device may be operatedby a delegate person under the authorization and direction of the ownerof the PHD.

In other cases the message can be an Instant Message (IM). In such acircumstance, the handheld device service monitors an IM account of theowner or IM messages being received on the PHD.

At 220, the handheld device service inspects the message and detects anemail address in the body of the message with special delimitingcharacters that delimit the email address.

According to an embodiment, at 221, the handheld device serviceidentifies the email address as a previously registered email addressprovided previously by the owner of the PHD. The owner registers withthe handheld device service via the PHD.

At 230, the handheld device service validates the email address makingsure that the email address is associated with the owner of the PHD.

At 240, the handheld device service sends a code to the email address.Again, this code can be randomly generated by the handheld deviceservice.

At 250, the handheld device service subsequently acquires and detects asecond message having the code and being sent from the RD.

At 260, and after verification of the received code, the handheld deviceservice configures the PHD to forward subsequent incoming messages orvoice calls to the RD.

According to an embodiment, at 261, the handheld device service forwardscalendar information included on the PHD in response to an instructionincluded with the second message and the code.

In still another case, at 262, the handheld device service forwards avariety of information in response to an instruction included with thesecond message and the code. This information can include, but is notlimited to, pictures, videos, music, audio messages, instant messages,and other information included and accessible on the PHD.

FIG. 3 is a diagram of a remote handheld device access system 300,according to an example embodiment. The remote handheld device accesssystem 300 is implemented as instructions (within a machine-accessibleand computer-readable storage medium) that when executed by a machine(portable handheld device, processor, etc.) perform, among other things,the processing discussed above with respect to the methods 100 and 200of the FIGS. 1 and 2, respectively. Moreover, the remote handheld deviceaccess system 300 is operational over a network, and the network isaccessible over connections that may be wired, wireless, or acombination of wired and wireless.

The remote handheld device access system 300 includes a portablehandheld device 301 and an automated agent service 302. Each of thesecomponents of the remote handheld device access system 300 and theirinteractions with one another will now be discussed in detail.

The portable handheld device 301 can be a digital phone, a PDA, or acombination digital phone and PDA.

The agent service 302 is implemented in a computer-readable storagemedium of the portable handheld device 301 and executes on one or moreprocessors of the portable handheld device 301. The agent service 302operates without any manual intervention on the portable handheld device301. So, the agent service 302 operates when the portable handhelddevice 301 is powered on but physically not accessible to an owner ofthe portable handheld device 301. Example processing associated with theagent service 302 was presented above with respect to the methods 100and 200 of the FIGS. 1 and 2, respective.

The agent service 302 is configured to automatically and dynamicallydetect predefined formatted instructions that activate the agent service302 on the portable handheld device 301 to perform a variety of actionson behalf of the owner of the portable handheld device 301. The agentservice 302 actively monitors text messages or instant messages that arebeing received on the portable handheld device 301 looking for thepredefined formatted instructions.

The predefined formatted instructions direct or instruct the agentservice 302 to forward information from the portable handheld device 301to a remote portable handheld device.

In an embodiment, the portable handheld device 301 is a first digitalphone and the remote portable handheld device is another differentportable phone.

Continuing with the previous embodiment, the predefined formattedinstructions are received as SMS text messages over a wirelesscommunication service provider network.

Also, the predefined formatted instructions can direct the agent serviceto forward one or more of the following types of information from theportable handheld device 301 to the remote portable handheld device:incoming calls that are being received on portable handheld device 301,a call log on the portable handheld device 301, requested calendar datafrom the portable handheld device 301, a text message log on theportable handheld device 301, incoming text messages that are beingreceived on the portable handheld device 301, a requested document onthe portable handheld device 301, status information for the portablehandheld device 301, a requested picture on the portable handheld device301, a request song on the portable handheld device 301, a requestedvideo on the portable handheld device 301, a requested audio message onthe portable handheld device 301, a contact list on the portablehandheld device 301, instant messages being received on the portablehandheld device 301, an instant message log on the portable handhelddevice 301, and a requested content on the portable handheld device.

According to an embodiment, the agent service 302 is configured via oneof the predefined formatted instructions to forward selective portionsof the information to one or more additional devices. So, the owner maywant calls forwards to the remote portable handheld device but may wanttext messages forwarded to an email address associated with anotherdevice. A variety of circumstances can exist here where the owner maywant some content sent to different devices.

In another situation, the agent service 302 employs a security procedurevia an email address of an owner of the portable handheld device 301 forpurposes of authenticating the predefined formatted instructions beforeinformation is forwarded to the remote portable handheld device.Examples for this situation and other situations (multiple steps) wereprovided above in detail with reference to the methods 100 and 200 ofthe FIGS. 1 and 2, respectively.

FIG. 4 is a diagram of portable digital phone 400 configured to processthe methods depicted in the FIGS. 1 and/or 2, according to an exampleembodiment. Communication to and from the portable digital phone 400occurs over a wireless service provider's network.

The portable digital phone 400 includes an agent service 401.

The agent service 401 is implemented in a computer-readable storagemedium and adapted to execute on one or more processors of the portabledigital phone 400. Processing associated with the agent service 401 waspresented above in detail with reference to the methods 100 and 200 ofthe FIGS. 1 and 2, respective, and with respect to the system 300 of theFIG. 3.

The agent service 401 is configured to operate without manual inventionon the portable digital phone 400. So, when the portable digital phone400 is powered on but not accessible or not reachable to its owner, theagent service 401 processes on the portable digital phone 400.

The agent service 401 automatically detects an email address that isembedded with predefined characters and received on the portable digitalphone 400 as a text message that is send to the portable digital phone400 over a wireless communication provider network from a differentdigital phone.

In response to this detected information, the agent service 401generates a secret that is sent to the email address. Subsequently, theagent service 401 detects a second text message received on the portabledigital phone 400 from the different digital phone.

In response to the second text message having the secret, the agentservice 401 forwards incoming information that is being received at oron the portable digital phone 400. The incoming information forwarded tothe different digital phone.

According to an embodiment, the agent service 401 is configured toreceive instructions after the secret is verified to forward selectivecontent residing on the portable digital phone 400 to the differentdigital phone.

In another situation, the agent service 401 is configured toautomatically send a battery status level to the different digital phoneimmediately after the second is verified. This may be useful to theowner to know how much battery life the portable digital phone 400 has.The status level may also indicate that the portable digital phone 400is presently at 100% for the battery status level and being powered byAlternating Current (AC) power. This occurs when the portable digitalphone 400 is being charged.

In one case, the portable digital phone 400 is also a dual PDA device.

It is also noted that the portable handheld devices and the portabledigital phone 400 discussed throughout can communicate, via an agentservice (302, 401, method 100, and/or method 200), to the remotehandheld device or different digital phone using SMS text messages,emails, and/or Instant messages that are sent back to the remotehandheld device or different digital phone. Also, as noted in somecases, the emails may be associated or retrieved via a device that isdifferent from the remote handheld device or different digital phone.

One now fully appreciates how a portable handheld device that isphysically not accessible to its owner can still be used and accessed sothat the owner can continue to stay up-to-date on important calls andmessages and so that the owner can retrieve other needed informationthat resides on the portable handheld device.

The above description is illustrative, and not restrictive. Many otherembodiments will be apparent to those of skill in the art upon reviewingthe above description. The scope of embodiments should therefore bedetermined with reference to the appended claims, along with the fullscope of equivalents to which such claims are entitled.

The Abstract is provided to comply with 37 C.F.R. §1.72(b) and willallow the reader to quickly ascertain the nature and gist of thetechnical disclosure. It is submitted with the understanding that itwill not be used to interpret or limit the scope or meaning of theclaims.

In the foregoing description of the embodiments, various features aregrouped together in a single embodiment for the purpose of streamliningthe disclosure. This method of disclosure is not to be interpreted asreflecting that the claimed embodiments have more features than areexpressly recited in each claim. Rather, as the following claimsreflect, inventive subject matter lies in less than all features of asingle disclosed embodiment. Thus the following claims are herebyincorporated into the Description of the Embodiments, with each claimstanding on its own as a separate exemplary embodiment.

1. A computer-implemented method that is adapted to executed by aprocessor on a portable handheld device to perform the method,comprising: automatically detecting, without manual intervention, a textmessage, the text message having a predefined format with a predefinedcontent, the text message also identified as being received from aremote and different device; verifying, without manual intervention, thepredefined content; sending, without manual intervention, a secret to anemail address associated with an owner of the portable handheld device;receiving, without manual intervention, the secret in a second textmessage from the remote and different device, the second text message inthe predefined format; verifying, without manual intervention, thesecret; and instituting, without manual intervention, a predefinedpolicy to forward information from the portable handheld device to theremote and different device.
 2. The method of claim 1, whereinautomatically detecting further includes recognizing the predefinedcontent as the email address associated with the owner.
 3. The method ofclaim 1, wherein sending further includes randomly generating thesecret.
 4. The method of claim 1, wherein instituting further includesforwarding voice calls subsequently received on the portable handhelddevice to the remote and different device in response to the predefinedpolicy.
 5. The method of claim 1, wherein instituting further includesforwarding one or more of the following the remote and different devicein response to the predefined policy: a voice call log for voice callsreceived on the portable handheld device, a contact list for contactsincluded on the portable handheld device, and a text message log fortext messages received on the portable handheld device.
 6. The method ofclaim 1, wherein instituting further includes retrieving a specificdocument on the portable handheld device to forward to the remote anddifferent device, wherein an identifier for the specific document isincluded with the secret and the second text message.
 7. The method ofclaim 1, wherein instituting further includes retrieving statusinformation on the portable handheld device to forward to the remote anddifferent device, wherein an instruction for retrieving the statusinformation is included with the secret and the second text message. 8.A portable digital phone, comprising: an automated agent serviceimplemented in a computer-readable storage medium and adapted to executeon one or more processors of the portable digital phone; wherein theagent service is configured to operate without manual intervention, andwherein the agent service is to automatically detect an email addressembedded in predefined characters as a text message sent to the portabledigital phone over a wireless communication provider network, and inresponse to the email address the agent service generates a secret thatis sent to the email address thereafter the agent service receives thesecret as a second text message from a different digital phone and inresponse thereto the agent service forwards incoming information that isbeing received at the portable digital phone to the different digitalphone.
 9. The system of claim 8, wherein the agent service is configuredto receive instructions after the secret is verified to forwardselective content residing on the portable digital phone to thedifferent digital phone.
 10. The system of claim 8, wherein the agentservice is configured to automatically send a battery status level tothe different digital phone immediately after the secret is verified.11. The system of claim 8, wherein the portable digital phone is also apersonal digital assistant (PDA).